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Frequently Asked Questions
What is the return policy?
You have a 90-day return policy with Cleancut. The product must be unused and in original condition for the return to be approved. Return shipping is not included.
When will I receive my order?
We normally ship your order within 1-2 business days. All knives are carefully inspected before shipping. If delivery is delayed for any reason, we will contact you.
Where are your knives manufactured?
The vast majority of our knives are made in Japan, primarily in the well-known knife regions of Sanjo, Takefu, Sakai, and Seki. We also have a few knife series that are manufactured in Sweden, Switzerland, and Germany.
How much is shipping?
EU
UPS shipping: €15
Free shipping on orders over €195
Malta & Cyprus
UPS shipping: €30
Free shipping on orders over €500
Norway, Switzerland & the UK
UPS shipping: €10
Free shipping on orders over €150
Rest of the world
UPS shipping: €30
Free shipping on orders over €500